FREQUENTLY ASKED QUESTIONS ABOUT THE SEVILLE FREE TOURS

Is this your first Free Tour? It is perfectly normal to have questions about how these free walks around Seville work. We explain everything you need to know: exactly what you will see, how much people usually tip, where the meeting point is and how to book your place without paying anything upfront.

Here we answer the most common questions about the Seville Free Tour and its route through the historic city centre.

We set off from Plaza del Triunfo and head along Avenida de la Constitución to enjoy the illuminated Cathedral, Giralda and Court of the Orange Trees, the Archive of the Indies and the walls of the Royal Alcázar beside the Lion's Gate.

We enter Santa Cruz via Calle Susona, Plaza de Doña Elvira, Plaza Alfaro and the Murillo Gardens, with a stop at Plaza del Cabildo, Plaza del Salvador or Plaza de San Francisco depending on capacity.

If you still have a specific question after reading this, message us on WhatsApp at +34601168332 and we will reply within less than 2 hours.

THE ESSENTIALS YOU NEED TO KNOW ABOUT FREE TOURS

We answer the most common questions before you join a Free Tour of Seville.

Depending on your schedule, you can choose between the Seville Free Tour in the morning, the Santa Cruz neighbourhood Free Tour in the late afternoon or the Seville night Free Tour after dark.

A Free Tour is a walking tour through the historic city centre of Seville with no fixed price. You book your place for free, join the group with an official guide and, at the end, give whatever tip you feel is appropriate based on your experience. No upfront financial commitment and no small print.

That is correct. You book by simply entering your name and email address, receive instant confirmation and pay nothing until the tour ends. When it concludes, you decide what contribution to make based on your level of satisfaction. You can pay in cash, by card or via Bizum.

We offer 9 stops in 2 hours on the Monumental Free Tour:

Plaza del Triunfo / Alcázar Walls
Plaza Virgen de los Reyes / Giralda
Gate of Forgiveness
Plaza de San Francisco / Town Hall
Archive of the Indies
Torre del Oro
Palacio de San Telmo
Real Fábrica de Tabacos
Plaza de España

And 8 stops in 1 hour and a half on the Santa Cruz Free Tour:

Plaza del Triunfo / Alcázar Walls
Patio de Banderas
Plaza de Doña Elvira and Calle Vida
Calle Susona and Plaza de los Venerables
Callejón del Agua and Plaza Alfaro
Plaza de Santa Cruz
Santa María la Blanca
Calle Cruces

No this is an outdoor walking tour. You see all the monuments from the streets and squares, with comprehensive explanations of their history, architecture and curiosities, but without going inside. If you want indoor access, you will need a tour with entrance tickets included. Get in touch with us and we will help you arrange a monumental tour with tickets included.

The contribution is always voluntary and based on each person's circumstances, but the usual amount per adult is between €10 and €15, and for children between €5 and €7.

The Monumental Free Tour lasts 2 hours and covers approximately 3 kilometres. The Santa Cruz Neighbourhood Free Tour lasts an hour and a half and covers approximately 1.5 kilometres.

THE BOOKING PROCESS FOR YOUR FREE TOUR

Everything you need to know to secure your place on Seville's best Free Tour.

How do I book my place on the Free Tour?

It could not be simpler. Search for "Free Tour Seville" on any platform, select your date and time, enter your name, email address and mobile number and that is it! You will receive instant confirmation with all the details, without paying anything.

Can I book for today?

If places are available, yes. Free Tours usually have availability up to 1 or 2 hours before the start, but during peak season (spring, autumn, Holy Week) they fill up several days in advance. In summer, there tends to be more last-minute availability.

Do I need to create an account or register?

No. You book directly without any registration or account creation. We only need your name, email and mobile number to send the confirmation and contact you if there are any changes.

Can I book for my whole group?

Yes, you can book for your entire group simply enter the number of children and adults. If there are more than 6 of you, we recommend considering a private tour.

Does the confirmation arrive straight away?

Yes, you will receive the confirmation email within less than 3 minutes.

Can I book via WhatsApp?

Of course. Message us at the number shown on the website, specifying the Free Tour you want, the date, time and number of people. We will confirm availability and send you all the details through the same chat.

What do I do if I do not receive my confirmation?

Check your spam or promotions folders. If it does not appear, message us directly by WhatsApp or email. We always reply within less than 2 hours to make sure you have everything you need.

ON THE DAY OF YOUR FREE TOUR IN SEVILLE

Tips, meeting points and everything you need to know to enjoy your experience.

Where exactly do we meet?

All our tours begin at Plaza del Triunfo, next to the tourist office and the Alcázar walls. Look for an orange umbrella there.

How early should I arrive?

We recommend arriving 10 minutes before the scheduled start time.

What should I bring on the Free Tour?

Comfortable footwear for walking, sun protection (cap and sunscreen) in summer, and a light layer as tours start in the morning or afternoon in winter.

How many people will be in my group?

There can be a maximum of 30 people.

Are there breaks during the tour?

Yes the pace of the tour adapts to the group, taking into account who is taking part, so that everyone can enjoy the walk comfortably.

Is photography allowed during the tour?

Yes, you are welcome to take photographs throughout the walk.

What happens if I arrive late to the meeting point?

We usually allow 5 minutes as a courtesy. If you arrive after that, you can try to catch up at the following stops. You can also call the number on your voucher and we will let you know exactly where to find us.

Does the Free Tour run in bad weather?

Yes the tour goes ahead even in rain, provided there is no official weather alert. If it is cancelled, we will notify you in advance.

TIPS AND PAYMENT AT THE END OF THE TOUR

Everything you need to know about tips and how to show your appreciation for the experience.

What exactly is an appropriate tip?

The contribution is always voluntary and based on each person's circumstances, but the usual amount per adult is between €10 and €15, and for children between €5 and €7.

What happens if I am not able to tip?

Absolutely nothing. Free Tours are genuinely free of charge if your circumstances do not allow for a financial contribution.

How is the tip given to the guide?

At the end of the tour, you can pay the guide in cash, via Bizum or by card.

Do guides put pressure on participants for tips?

No there is never any pressure. Guides simply provide information about what is typically given when someone asks.

Is the tip per person or per family group?

The tip is always per person.

Should I contribute if something did not meet my expectations?

The tip reflects your satisfaction with the tour. If something did not meet your expectations, you are welcome to give a smaller amount or share your feedback with the guide so they can improve.

Do children tip separately?

The adults accompanying children usually also contribute for them, albeit at a lower amount than for an adult.

What if I only have a bank card?

You can pay by card without any problem.

MODIFYING OR CANCELLING YOUR BOOKING

Yes you can do so through the same channel you used to book (email, WhatsApp or platform). The ideal is to give as much notice as possible so we can free up your place and allow someone else to take it.

Reply to your confirmation email, message us on WhatsApp or contact us through the platform where you made your booking. Include your name and the date of the tour.

Of course. Message us with your preferred new date and, if there are available places, we will make the change without any issue. You will receive the new confirmation straight away.

Yes, as long as places are available. You can message us by email or WhatsApp, quoting your booking reference and the number of people you would like to add or remove.

We will notify you by WhatsApp or email and you can choose to: switch to another available date or simply cancel with no obligation. We only cancel the tour in the event of an official weather alert not for normal rain.

Yes, as long as places are available. Message us by email or WhatsApp, let us know which time slot you prefer and we will move your booking.

ACCESSIBILITY AND SPECIAL REQUIREMENTS

Is the tour accessible for wheelchair users?

The historic city centre of Seville has cobblestones and some gradients, but we adapt the route to avoid the steeper streets of the Santa Cruz neighbourhood. Most of the itinerary is accessible. Please let us know when booking to confirm the chosen route is fully viable for wheelchair users.

Can I join with a pushchair?

Yes, you can bring a pushchair on all our Free Tours. In Santa Cruz the streets are very narrow and some manoeuvring is required, but it is manageable. We point out the most comfortable routes and avoid steps wherever possible.

Do children enjoy the Free Tour?

Yes when there are children in the group, the guide adapts the explanations to make them more engaging for younger visitors. Children particularly love the legends and stories of the neighbourhoods visited.

Is the pace adjusted for elderly guests?

Yes the pace of the tour adapts to the group, taking into account who is taking part, so that everyone can enjoy the walk comfortably.

Are there facilities during the tour?

We point out bars and cafés where you can stop during the tour. There are options nearby at Plaza Nueva, Plaza del Salvador and Plaza de España. We also highlight these points at the start of the tour.

Are pets allowed?

Yes, on a lead throughout the tour. Free Tours take place in public spaces where pets are welcome. Just make sure your dog is comfortable walking 3 km.

Is there an age limit for participation?

No minimum or maximum age restrictions apply. From babies in pushchairs to guests aged 90 and over have enjoyed our Free Tours. The guide adapts both content and pace to the specific composition of each group.

What if I have difficulty walking longer distances?

Please let us know when booking and we will adapt the route. We can choose paths with fewer gradients or more benches for rest stops. The Free Tour should be enjoyable for everyone, not a test of physical endurance.

MAKE THE MOST OF SEVILLE AFTER YOUR FREE TOUR

Where can I have lunch after the tour?

In Seville you have several options, both in the historic city centre and in Triana, for authentic tapas or restaurants with outdoor terraces. Ask your guide at the end of the tour and they will point you in the right direction.

Can I visit the monuments from the inside after the tour?

Yes that is the perfect option after seeing all the exteriors. You will need entrance tickets; ask your guide and they will tell you how to get them.

Does the guide provide personalised recommendations?

Yes at the end of the tour, the guide shares local spots for tapas, authentic flamenco and hidden gems that do not appear in tourist guides. They also advise on getting around Seville and what to see based on the time you have available.

Can I request the same guide for future activities?

If you were particularly pleased with your guide, you can request them for another Free Tour or private tour. Let us know their name when making your new booking and, if they are available, we will assign them to you.

Where can I leave a review of my Free Tour?

On Google Reviews it makes a huge difference to us. You can also review us on the platform where you originally booked. Honest reviews help us improve and help other travellers make their decision.

Do you organise other themed Free Tours?

Of course. If you want to explore a specific neighbourhood in greater depth or visit monuments with entrance tickets included, we can arrange a private tour tailored to your interests with the guide of your choice.

Can I book a private tour after the Free Tour?

Of course. If you would like to explore the Royal Alcázar from the inside, the Cathedral and Giralda with specialist commentary or other routes, we offer private tours fully tailored to your specific interests.

Does the Free Tour give me a good enough overview of Seville?

Exactly that. It works as the perfect introduction to contextualise the city. After the tour you will know the location of the main monuments, how to get around the historic city centre, the best areas for each activity and what deserves more of your time based on your personal interests.

Can't find your question? At Free Tour Seville we will answer it straight away

If you still have a question, message us on WhatsApp or by email and we will reply within less than 2 hours.
We are here to help.

Message us on WhatsApp Email us at reservas@sevillapie.es

Response guaranteed within 2 hours, every day.

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